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FixYa, the Web’s most
popular place to get free advice for troubleshooting problems with gadgets, home
appliances and consumer products, announced recently that the company has
received $6 million in Series B funding.
This recent funding was
made available through Pitango Venture Capital and Mayfield Fund who led the
financing. Both funds participated in Series A funding, which was led by Pitango.
FixYa further announced that the company will use the funds to expand its
business operations in the United States and Israel and to offer new products
and services to its rapidly growing user base.
“Consumers are dealing
with a tidal wave of increasingly complex products at the same time that fewer
resources are being committed by manufacturers to customer service and support,”
said Raj Kapoor, managing director at Mayfield Fund and former CEO of
Snapfish.com, who will join FixYa’s board. “We are proud to accelerate FixYa’s
mission of helping consumers with this reality and the challenges they face as a
result. FixYa’s community-based approach creates an efficient marketplace where
people can ask questions and get answers to any high- or low-tech problem they
may have with their gadgets or other products.”
FixYa was launched in
August 2005 by Yaniv Ben-Saadon, a seasoned entrepreneur of numerous consumer
Internet ventures and former spokesperson for the Consul General of Israel in
Miami. By January 2007, FixYa had 400,000 monthly unique visitors and raised $2
million in Series A with an initial seed investment from Mayfield Fund and
Pitango Venture Capital. Today, fourteen months later, FixYa has achieved
operational balance and has more than 6 million monthly unique visitors and
covers more than 800,000 consumer products in all categories, from lawn mowers
and strollers to iPods and hard drives.
“Yaniv has exceeded
every milestone he set for FixYa because of his team’s ability to respond
rapidly to the needs of the FixYa community. We have good reason to believe that
the pace of the company’s growth in the multi-billion dollar consumer-support
market will continue unabated as more and more consumers make FixYa the go-to
place to get help with their product questions,” said Rami Beracha, managing
general partner at Pitango Venture Capital.
FixYa makes it easy for
anyone to get answers fast to any question about a problem or challenge, from
setting up a home theater system or home appliance, to troubleshooting laptops
and digital cameras. People can quickly find their specific product model on
FixYa and easily post a question or share their expertise by contributing a
helpful answer. More than 100,000 new questions and answers are posted every
month. Product-category experts and other members of the community answer most
questions in fewer than 12 hours. Users can upgrade to FixYa Premium Assistance
to get even faster, guaranteed technical assistance via live chat with verified
experts.
“Everybody at some
point has experienced the frustration of waiting on hold or web crawling through
message boards for an answer to a product question. FixYa is simply the fastest
and easiest way to get an answer to any question, from the most basic to the
highly technical, because we’ve succeeded in attracting an enormous community of
product experts,” said Yaniv Ben-Saadon, founder and CEO of FixYa. “Mayfield
Fund and Pitango Venture Capital bring a wealth of entrepreneurial and consumer
Internet expertise that will help us expand our business operations and increase
our product and technical infrastructure to support our growth.”
FixYa is the Web’s most
popular place for free product support and advice. Millions of users rely on
FixYa’s community of product experts for quick answers to any question about any
product, from gadgets to gardening tools. FixYa is headquartered in San Mateo,
CA.
For more
information, please visit
www.fixya.com
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