Interactions Corporation raises $12 Million in Venture Capital

Interactions Corporations, a start-up company based in Boston, has recently raised $12 million in a funding round. The company produces alternative solutions to the traditional IVR systems, which has made it register a quick growth on the innovative technology market. This founding round has been led by Sigma Partners, but North Hill Ventures, Cross Atlantic Partners and Updata Partners have also had a strong participation. The company intends to use the recent funds in order to support the firm’s growing company base, to take the measures in order to expand its presence on the market and to invest in new technology and infrastructure.

Mike Iacobucci, the CEO of the Interactions Company, stated the following: “Our philosophy is to apply our unique technology to create self-service applications for our clients that truly satisfy their customers and in most cases exceed their expectations. We are thrilled with our progress and the market’s reaction to our unique capabilities. The funding will help us continue to provide excellent service to our clients while supporting the growth initiatives of the business.”

The company has the advantage of being one of the first providers of a new breed of voice self-service solutions which is easier to use and more efficient than the traditional IVR systems. The already-known IVR systems that leverage advanced speech recognition technology are still playing an important role on the market and in the customer care delivery field, being used by lots of companies over the world. However, an important part of the IVR customers believe these systems to be cumbersome and difficult to use. Based on this fact, the degree of satisfaction related to the product created by Interactions is a lot higher as the company’s system is a lot easier to use and a lot more exciting than the traditional IVR systems. The systems created by Interactions meet the customer’s and business’ expectations as they provide a qualitative customer service. Interactions Corporation puts to the disposal of its clients break-through self-service applications which are at the basis of providing an outstanding customer experience while driving operational improvements and cost-efficiency. Based on these results, the company managed to gain very important clients over the world.

Collen Mullens, the SVP Customer Care at Asurion, declared: “What made me excited about Interactions is that it genuinely changes the callers’ experience, providing convenient self-service access while enabling our associates to focus on the more complex aspects of customer service. It truly transforms interacting with an IVR from ‘I have to, to I want to.”

The Managing Director at Sigma Partners, the VC firm which led the founding round, Bob Davoli, stated: “Our customers view Interactions less like an IVR and more like a virtual customer service agent. We are excited about Interactions because they are transforming the way customer service is delivered and have the potential to make a profound global impact.”

Interactions Corporations produces high-quality technology which allows companies to interact with their customers in a better way. The technology providing automated voice and other interactive systems provides such a level of understanding that customers are engaged in a productive and natural conversation. The company is headed near Boston, Mass., bu has additional facilities in Indiana and in Texas.