Five9 Secures $12 Million in Equity Funding Led by a Group of Leading Investors

Five9, Inc., a leader in on-demand call center solutions, recently announced the completion of $12 million in equity funding from leading investors Hummer Winblad Venture Partners, Partech International and Mosaic Venture Partners. Five9 further announced that the company will use the funding to accelerate its sales, marketing, and product development initiatives.

Five9’s leadership in delivering world-class virtual call centers spans customers on five continents in many industry sectors. Based on a solid record of reliability, Five9 offers companies software features, services, and training to become operational in as little as 72 hours. “We are enthusiastic about putting this round of funding to work and pleased that the market continues to benefit from our high-impact call center solutions. Every day our sales and service teams deploy customer-focused solutions that deliver cost savings, increased productivity, and streamlined operations to sectors such as retail, mortgage and loan, travel and transportation, and call center outsourcers. This additional funding will enable us to continue to accelerate our sales growth,” said Mike Burkland, CEO of Five9.

“Five9 has built a large installed base of customers with its history of award-winning technology backed by superior service. The company has demonstrated high sales growth and sustained leadership in the Software as a Service (SaaS) category. We look forward to continuing growth in the exciting market of on demand call centers,” said Mitchell Kertzman, Managing Director of Hummer Winblad Venture Partners and Board Member of Five9.

The on-demand Five9 Virtual Call Center enables companies to build a comprehensive, feature-rich contact center without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9′s on-demand service allows for easy set-up and administration of at-home agents as well as single-site or distributed, multi-site centers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access an affordable suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy.

For more information, please visit www.five9.com